Returns & Exchanges

At BISSELL Australia, we want you to be completely satisfied with your home cleaning solutions. If your purchase isn't the right fit, you can return your product within 30 days of delivery for a smooth refund or exchange.

1

Check Eligibility

Ensure your item is in its original, unused condition with all packaging and accessories included to qualify for a return.

2

Contact Support

Reach out to our customer service team via our online portal to request a Return Authorization number and receive your shipping instructions.

3

Pack and Label

Securely pack your BISSELL machine in its original box and clearly attach the provided return label to the outside of the parcel.

4

Drop Off and Track

Drop your package at any authorized Australia Post location and keep your tracking receipt until your refund is processed within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing