Frequently Asked Questions

Everything you need to know about your BISSELL experience.

Where does BISSELL Australia ship to?

We currently offer shipping to all states and territories across Australia. Shipping rates and delivery times may vary based on your location and the size of the product ordered.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is the return policy for BISSELL products?

We offer a 30-day money-back guarantee on most products purchased directly from our website. Items must be returned in their original packaging and in a resalable condition.

Do BISSELL products come with a warranty?

Yes, all BISSELL machines come with a limited manufacturer's warranty. The duration of the warranty depends on the specific model, typically ranging from 1 to 2 years.

Can I use third-party cleaning solutions in my BISSELL machine?

To ensure the longevity of your machine and maintain your warranty, we recommend using only genuine BISSELL cleaning formulas specifically designed for our deep cleaners and portable spot cleaners.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for flexible interest-free installments.